COVID-19 Service Change & Impact
Latest Updated on 09/10
Please read the following service changes before placing an order.
-Order is all shipped from Hong Kong
-HKPost iMail service is resumed and we are expecting more prompt delivery service.
-Free Shipping for order $38+ and an additional 12% surcharge on total order amount given the situation that HKPost has also significantly increased shipping cost for shipment to the U.S. at this time. Although charging 12% does not sufficiently cover all the increased shipping cost imposed by shipping carrier, MikoPlace will continue to cover part of the increased shipping cost and thus the shipping surcharge to customers remains at 12% until further notice. (Please scroll down to view email notice from HKpost)
-Although HKpost iMail is expected more prompt delivery service than the alternative shipping carrier that we used previously during Covid-19 pandemic, shipment may still take longer than usual(4-8 business days). Estimated delivery time is 1-2 weeks and the exact delivery time may be impacted by flight service availability, custom clearance and USPS processing.
-MikoPlace will stay competitive during the pandemic and continue to serve our valued customers the best.
-Order $38 or above: enjoy free shipping + 12% surcharge of the order total.
-Order less than $38: a $9 flat rate shipping fee
-Your order will be shipped by HKpost and the last mile delivery is carried by USPS.
-Order is non-cancellable once order is shipped. No compensation for delay in this special time until further notice. Compensation for package loss will be complied with the shipping carrier’s term.
-The rate of surcharge to cover extra shipping cost will be adjusted anytime based on the shipping carrier’s fee adjustment. Further notice will be updated on social media.
-Service for Hawaii and Alaska is resumed now.
We thank you so much for your kind understanding on difficulty for the logistic condition in this special time. This is the most possible way we can continue delivering your hometown and Asia premium products to you during the COVID19 Pandemic. Although HKPost iMail service has recently reopened, the shipping cost is significantly raised and it is much higher than the usual. We are covering part of the extra shipping cost and you only pay extra 12% of total order amount. It is a painful decision to charge for the shipping fee in this special time and your support is highly appreciated.
We are monitoring the condition and look forward to resuming normal service ASAP.
We wish you all stay well.