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COVID-19 Service Change & Impact

Latest Updated on 07/20

COVID-19 Service Change & Impact

Please read the following service change before placing an order.

-Order is all shipped from Hong Kong

-Shipping cost is higher than usual in this special period of time and thus there is a surcharge of 12% on total order amount to cover the significantly increased shipping cost.

-Order $38 or above: enjoy free shipping + 12% surcharge of the order total.

-Order less than $38: a $9 flat rate shipping fee

-Shipping cost is higher than usual in this special period of time and therefore shipping fee will be charged at 12% of the total order amount to cover the extra shipping cost.

-Your order will be shipped by our contracted shipping agent with DHL Cargo flight. The last mile delivery is carried by USPS.

-Currently Estimated delivery time around 2 weeks and the exact delivery time depends on flight service availability, custom clearance and USPS processing.

-Once order is shipped, order is non-cancellable. No compensation for delay in this special time until further notice. Compensation for loss of package will be complied with the shipping carrier’s term.

-The rate of surcharge to cover extra shipping cost will be adjusted anytime based on shipping carrier’s fee adjustment. Further notice will be updated on social media.

-Due to shipping carrier’s restrictions on item allowance and parcel volume & weight ratio, order is subject to cancellation and refund if order does not comply with shipping carrier’s guideline.

-Delivery service is temporarily unavailable for Hawaii and Alaska

We thank you so much for your kind understanding on difficulty for the logistic condition in this special time. This is the most possible way we can continue delivering your hometown and Asia premium products to you during the COVID19 Pandemic. Although recently HKPost commercial service has reopened but raised and other shipping carrier rate has been decreased to a relatively reasonable price so that we can restart our service, the shipping cost is still much higher than the usual. We are covering part of the extra shipping cost and you only pay extra 12% of total order amount. It is a painful decision to charge for the shipping fee in this special time.

We are monitoring the condition and look forward to resuming normal service ASAP.

We wish you all stay well.