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COVID-19 Service Change & Impact

COVID-19 Service Change & Impact

Latest Updated on 04/01/2021

Please read the following service changes before placing an order.

-Since HK POST has significantly raised the price again and therefore most orders will be shipped by Cargo Flight and the last mile delivery is provided by USPS.

-Order is all shipped from Hong Kong

-Free Shipping for order $38+ and an additional 12% surcharge on total order amount given the situation that HKPost and other shipping carrier has also significantly increased shipping cost for shipment to the U.S. at this time. Although charging 12% does not sufficiently cover all the increased shipping cost imposed by shipping carrier, MikoPlace will continue to cover part of the increased shipping cost and thus the shipping surcharge to customers remains at 12% until further notice.  

-Order $38 or above: enjoy free standard shipping + 12% surcharge of the order total. 

-Order less than $38: a $9 flat rate standard shipping fee

Example: If you order for $20 (less than $38), there is a flat rate standard shipping fee of $9 so the total order payment is $29 ($20+$9). If you order for $38, the 12% shipping charge of your order is $4.56 ($48x 12%) and that the total order payment is $42.56 ($38+$4.56). 

-Your order will be shipped by Cargo Flight and the last mile delivery is provided by USPS. Tracking on DHL e-commerce Link will show update once your parcel arrives in the U.S. (There is no tracking updates before your parcel arrives in the U.S. 

-Service for Hawaii and Alaska is resumed with HkPost Service 

-Order is non-cancellable once order is shipped. No compensation for delay in this special time until further notice. Compensation for package loss will be complied with the shipping carrier’s term. If there is any question about your order shipment, we will seek confirmation with the shipment carrier.

-The rate of surcharge to cover extra shipping cost will be adjusted anytime based on the shipping carrier’s fee adjustment. Further notice will be updated on social media.

We thank you so much for your kind understanding on difficulty for the logistic condition in this special time. This is the most possible way we can continue delivering your hometown and Asia premium products to you during the COVID19 Pandemic. Although HKPost service has recently reopened, the shipping cost is significantly raised and it is much higher than the usual. We are covering part of the extra shipping cost and you only pay extra 12% of total order amount. It is a painful decision to charge for the shipping fee in this special time and your support is highly appreciated. 

We are monitoring the condition and look forward to resuming normal service ASAP.

We wish you all stay well.