Ordering FAQ

Ordering 

Shipping

Refund

Product Quality

Ordering FAQ

Where do you deliver to and what is the currency shown on the site?

We delivery to all 50 states in the United States including Hawaii and Alaska

Currency shown on our site is in $USD.

Why check out is declined?

There are usually 2 reasons in the following:

1.Your credit/ debit card does not have enough/available fund

2. Your billing address does not match with the record of credit card issuing bank. (Please double check the billing zip code)

What is the delivery option?

When you order at $38 or above, you will receive free shipping* automatically at check-out.

We ship to all 50 states in USA, including Hawaii and Alaska

*Free shipping question,  please check out our Shipping & Delivery FAQ and Risk Free shopping policy.

How do I check my order status?

Use Desktop/Tablet After you sign into Miko Place store account, go to “Order” tab then click on the specific order # you want to check. You will see your order detail, status and USPS tracking number(s) per order.

Use Smart Phone After you sign into Miko Place store account , click on the square button at the top left corner of the screen and select "Order" under "Account." Then click on the specific order # you want to check. You will see your order detail, status and USPS tracking number(s) per order.

What payment method do you take?

We accept credit card payment of VISA, MasterCard, American Express or Discovery

PayPal payment option will be coming soon.

Is my payment and personal information secure?

It is our top priority to secure your data on our website. For this reason we have installed a Secure Sockets Layer (SSL). The SSL certificate is the most widely deployed security protocol used today.

SSL is installed on our web server to secure credit card transactions, data transfer and logins, and more recently is becoming the norm when securing browsing of social media sites. SSL Certificates activate the padlock and the https protocol and allows secure connections from a web server to a browser.

How do I get coupon code and how to apply?

We launch different promotions from time to time, and the promotions operate in the form of promotion code. Each promotion code carries different offers, for offer details please refer to the terms and conditions of the related promotion.

Please make sure you follow our social media (Like our Facebook page, Wechat and Instagram, etc.) as we post our promotion from time to time.

During promotion period, you can enter the promotion code during checkout process. On the checkout page you will see where it ask you to input the coupon code.