Product Quality

Ordering 

Shipping

Refund

Product Quality

Is your product legitimate and quality of product?

We only source products from qualified and reputable suppliers and distributors.

Unlike many online shops that part of their product are sold by third party sellers, products on our site are fully owned by us and thus we can ensure the quality of products. For the online shops that part of their product are sold by third party sellers, they only provide the platform service and thus they cannot ensure the quality and guarantee legitimacy of the products.

We purchase all the product form legitimate, qualified and reputable suppliers and distributors, and then we store the products in our own warehouse in HK and Japan. All products are shipped from our warehouse and the items selling  in our shop are fully owned by us.

Our Risk Free Shopping Policy guaranteed 10X dollar amount refund for fake product found.

How long is the shelf life of product ?

In order to provide fresh product, we frequently re-stock new batch of products instead of retaining large volume of items in warehouse.

Most of the products have long shelf life. We ensure the products delivered to you at least meet the minimum shelf life standard and the shelf life no less than the following:

1. For food products: 60 Best before Days (Products with mentioned short shelf life and clearance list products excluded).

2. For products other than food (Masks/Skincare/Makeup/Health & Supplement/Personal Hygiene/Mom & Babies): at least 6 months

How do you pack items for shipping?

We pack and seal your ordered items nicely and gently following our process and procedures to ensure packaging protection on your ordered items.

East package is sealed with a clear plastic bag to avoid dirt and impurities from outside environment. We also seal cosmetics items in a bag separately from food items.

We also provide extra protection to fragile items that we use extra wrapping materials such as bubble wrapper and air cushion bag to avoid motion impact.

Will I receive missing and/or has incorrect item(s)?

We have implemented technology in every step of our packing process in order to avoid packaging mistakes and keep record.

We scan all items per order before sealing the package. We have very rarely found mistakes. If you find the mistake, please feel free to contact us and we will follow up for you. We appreciate your feedback as it helps us to improve.