Shipping & Delivery
Frequently Asked Question is for reference only. For actual store policy detail, please refer to our store policy page. If you can not find your answer, please feel free to contact us. Email:cs@mikoplace.com or WeChat ID:mikoplace
Related Page: Store Policy | Shipping Guide | Contact Us
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How long will I receive my package? Our package ships from warehouse in Hong Kong and/or Japan. We usually take 1 to 2 business day(s) to prepare and process the order. During periods of higher demand, orders may take longer time to process. Once we ship out your package, it usually and estimated take 4 to 8 business days to delivery. My estimated delivery date has passed but I still have not received my order? Occasionally, order may get delivered later than the estimated time etc. The delivery service can be impacted by USPS operation or random custom inspection, re-routed delivery, weather related condition, incidental case, increased parcel volume, etc. Those conditions caused by delivery service are beyond our control and thus the estimated delivery time is not guaranteed. However, your order is protected and covered by our Risk Free Shopping Policy that you may choose to cancel and refund the order or receive 20% compensation if order takes longer than 15 business day* to delivery. (with some exception). Please click to see detail for Risk Free Shopping Policy. *15 business day counts from the day we ship your package. How much is the shipping cost? When you order over $38 or above, you will automatically receive free shipping at check-out. We ship to all 50 states in USA, including Hawaii and Alaska. How to track my shipping? Please note your order may be split to multiple shipment(s) as per the size/weight requirements of the postal courier and thus your order may show multiple tracking numbers. 1. You can find your Tracking Number(s) byYou will receive an automated email with your order shipment(s) tracking number(s) once your order is processed and all the package(s) are shipped. Please also check your Junk/ Spam email folder. 2. or You can login to your Miko Place store account and click on "my order". Then you click on the specific "order #" that you have placed, you will see your order detail, status and USPS tracking number(s) per order. You may track your shipment in USPS.COM How to read the tracking information? Click here to see tracking guide My order seems missing some item(s). Please note order may be split into more than one shipment due to package size and/or weight limitation by our contracted postal carrier. We usually ship out all shipment(s) per order on the same day but shipments may not arrive all together at the same day due to custom clearance time may vary and shipments may fall into different batches in post carrier’s transition process. A tracking number is associated with each shipment package and an order may contains more than one tracking number per the circumstance mentioned above. Tracking number(s) per order is sent to your registered email once your order is completed by us and shipped. You can also find your order and shipment info in your Miko Place account.
The shipping address I provided was incorrect, how can I change? The first thing you do is contact us IMMEDIATELY, we can correct the address if the package is not shipped. Once the package is shipped, we may not able to change address as the limitation on sender. But you may contact USPS or your local post office to redirect the shipment if the shipment is on the way. You can contact us and we will do try our best to help out. |